Our products are made to be used safely when you follow the label. If an accident does happen, this page tells you what to do. It follows NHS advice and the first aid directions on our labels.
Call 999 straight away if someone has swallowed, breathed in or touched one of our products and they are unconscious, not breathing, struggling to breathe, having a fit, or you think they have been seriously harmed.
Call NHS 111 (or go to 111.nhs.uk) if you are not sure whether it is harmful.
Call NHS 111 (or go to 111.nhs.uk) if you are not sure whether it is harmful.
What to do
- If the person is not responding and not breathing normally, call 999 and start CPR. The call handler will guide you.
- If they are unconscious but breathing, put them in the recovery position and stay with them.
- Do not try to make them sick. They could choke.
- Do not give them anything to eat or drink unless a medical professional tells you to.
- Take the bottle, the label or a photo of it with you, or have it in front of you when you call. Give the product name, the code (for example No.03X) and the UFI code if one is printed on the label.
First aid by type of contact
| If the product is | Do this |
|---|---|
| Swallowed | Rinse the mouth with water and spit it out. Do not make them sick. Call NHS 111, or 999 if they are unwell, and have the label ready. |
| In the eyes | Rinse carefully with clean running water for several minutes, holding the eyelids open. Take out contact lenses if it is easy to do, then keep rinsing. Get medical advice if pain, redness or blurred vision continues. |
| On the skin | Take off any soaked clothing. Rinse the skin with plenty of water. Get medical advice if irritation, redness or a burning feeling continues. Wash clothing before wearing it again. |
| Breathed in | Move to fresh air and keep them comfortable and upright. Get medical advice if they feel unwell, dizzy or have trouble breathing. |
Children and pets
- If a child may have swallowed or touched a product, follow the steps above and call NHS 111, or 999 if they are unwell. Do not wait for symptoms.
- If a pet has licked or swallowed a product, call your vet straight away and have the label ready.
- Keep all products in their original packaging and out of reach of children and pets.
Using products safely
- Read the label before every use and follow the dilution shown.
- Wear gloves when handling concentrates, and eye protection when spraying or foaming.
- Never mix products together or with other household chemicals.
- Use in a well ventilated area. Do not breathe in spray mist.
- Do not decant products into drinks bottles or unlabelled containers. If you dilute into a trigger bottle, label it clearly.
Storage
- Keep products in their original containers with the caps tightly closed.
- Store upright, away from food and drink, direct sunlight and frost.
- Keep them locked away or up high, out of reach of children and pets.
Spills and disposal
- Soak up spills with an absorbent material such as sand or old cloths, then rinse the area with plenty of water.
- Do not pour concentrated product into drains, rivers or onto the ground.
- Take unwanted product to your local council household waste and recycling centre.
- Rinse empty containers and recycle them where your local council accepts them.
More information
Full hazard, first aid and handling details for every chemical product are in our safety data sheets. Show the safety data sheet or label to a doctor or pharmacist if you need medical advice.
For non urgent questions about a product, email hello@soapx.co.uk. This inbox is not monitored for emergencies, so always call 999 or NHS 111 if someone may have been harmed.
